How do I request a refund (Android App)?
When you purchase a membership via our Android app, all payments are processed through the Google Play Store, not Inside Online.
Those purchases are therefore not available for refunds via Inside Online
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If you want to request a refund for a purchase made through the Android app, you will need to
request the refund directly from Google Play. Google provides detailed information on their refund policies and the process for requesting a refund here:
https://play.google.com/store/account.
To request a refund:
- Go to https://play.google.com/store/account
- Click Order History
- Select the order that needs to be refunded
- Click Request a Refund or Report a Problem
-Provide detailed information about why the refund is being requested
Google Play will review the request and process a refund according to their policies.
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